Effective Date: 2025.01.01

Welcome to the Support Center for The Owl.lk. We are committed to providing exceptional customer service and ensuring your shopping experience is seamless and satisfactory. Below you’ll find information on how to get assistance, our policies, and how to reach us.

1. Customer Service Hours

Our customer service team is available to assist you during the following hours:

  • Monday to Friday: 9:00 AM – 6:00 PM
  • Saturday: 9:00 AM – 1:00 PM
  • Sunday: Closed

2. Contact Information

If you have any questions, concerns, or need assistance, please reach out to us:

  • Phone: 071 363 2327
  • Email: [email protected]
  • Showroom Address: No 211, Stanley Thilakaratne Mawatha, Nugegoda, Sri Lanka

3. Common Support Topics

  • Order Inquiries: For questions about your order status, tracking, or modifications.
  • Product Information: Need more details about a product? Our team is here to help.
  • Returns & Exchanges: Refer to our Return & Refund Policy for information on how to return or exchange items.
  • Warranty Claims: For products under warranty, please contact us with your proof of purchase and product details.

4. Online Resources

For your convenience, we offer the following online resources:

5. Feedback

Your feedback is valuable to us. If you have suggestions or comments about our products or services, please let us know by contacting our customer service team.

We strive to respond to all inquiries within 24 hours during our business days. Thank you for choosing The Owl.lk.​