Effective Date: 2025.01.01

At The Owl.lk, we are committed to ensuring your satisfaction with every purchase. This Return & Refund Policy outlines the conditions under which returns, exchanges, and refunds are processed for both our online and physical store.

1. Eligibility for Returns

You may be eligible for a return, exchange, or refund under the following circumstances:

  • Defective or Faulty Products: Items that are damaged, malfunctioning, or have manufacturing defects.
  • Incorrect Items: Products that differ significantly from their description or the items you ordered.
  • Non-Functional Products: Items that do not function as promised and cannot be easily repaired.

2. Conditions for Returns

To qualify for a return, please ensure:

  • The item is unused and in its original packaging.
  • All accessories, manuals, and components are included.
  • Proof of purchase (receipt or invoice) is provided.
  • The return is initiated within 7 days of purchase or delivery.

3. Non-Returnable Items

Certain items are exempt from return or exchange:

  • Perishable goods.
  • Personal care items.
  • Clearance or sale products.
  • Custom-built or personalized items.

4. Return Process

To initiate a return:

  1. Contact our customer service team at 071 363 2327 or visit our showroom at No 211, Stanley Thilakaratne Mawatha, Nugegoda.
  2. Provide details of the product and the reason for return.
  3. Await confirmation and instructions on how to proceed.

Please note:

  • Customers are responsible for return shipping costs unless the item is defective or incorrect.
  • Returns without prior consultation may be subject to additional fees.

5. Refunds

Once your return is received and inspected:

  • If approved, a refund will be processed to your original payment method.
  • Refunds may take 5-7 business days to reflect, depending on your payment provider.
  • Shipping charges are non-refundable unless the return is due to our error.

6. Exchanges

If you wish to exchange an item:

  • Ensure the product meets the return conditions outlined above.
  • Contact our customer service to check the availability of the desired item.
  • Exchanges are subject to stock availability.

7. Warranty Claims

For items under warranty:

  • Warranty terms vary by product; please refer to the specific product page or contact us for details.
  • Warranties cover manufacturing defects and do not include damages caused by misuse or accidents.
  • Proof of purchase is required for all warranty claims.

8. Contact Us

For any questions or concerns regarding returns and refunds:

📍 Showroom: No 211, Stanley Thilakaratne Mawatha, Nugegoda
📞 Phone: 071 363 2327
🌐 Website: www.theowl.lk
📧 Email: [email protected]